Ameriprise app FAQ

What can I do with the Ameriprise app?

The Ameriprise app gives you secure access to your accounts and your financial advisor. For a broad list of features, go to ameriprise.com/mobile.

How do I download the Ameriprise app?

The Ameriprise Financial app is available for iOS and Android devices.

Keep the Ameriprise app updated as new features and functionality are added on a regular basis.

How does Ameriprise safeguard my information?

The Ameriprise app has safeguards in place to help protect your accounts, just like the secure site on ameriprise.com:

Full account numbers aren't displayed.
Password aren't stored to your device.
You can choose to store User ID and advisor contact information to your device.
We may occasionally ask you to enter a one-time passcode to verify your identity.
Encryption and Secure Sockets Layer (SSL) technology is utilized to mask sensitive information and ensure it is transmitted via a secure environment.
Session will log out after 5 minutes of inactivity.
Private information is automatically cleared from your device when logged out from the app.

In addition, help protect your information by following these steps:

Create a strong, complex password.
Always log out of the Ameriprise app after your session.
Use Message Center to communicate securely with your financial advisor.
Keep the Ameriprise app updated as the most current version will have the strongest security measures in place.

Learn more at the Privacy, Security & Fraud Center and our Internet Privacy Statement.

What information do I need to log into the Ameriprise app?

You need the User ID and password used to log in to the secure site on ameriprise.com.

How can I reset my password if my User ID is locked?

To reset your password, tap “Forgot User ID or Password” on the login screen. For additional help, see User ID and password help.

Can I register for online account access using the Ameriprise app?

Yes. Register for online account access by tapping "New User?" on the login screen.

Can I view all of my Ameriprise Financial accounts with the Ameriprise app?

Most active accounts can be viewed on the Ameriprise app. At this time, legacy bank accounts and $0 balance brokerage accounts are not displayed.

Inactive and closed accounts cannot be viewed on the Ameriprise app. For the most complete view of your Ameriprise Financial accounts, access the secure site on ameriprise.com.

How do I log out or end my session?

Log out at any time by tapping the Log Out button. Also, by default, you will be logged out of your session after 5 minutes of inactivity.

Apple, iPad, iPhone, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions.

Investment products are not insured by the FDIC, NCUA or any federal agency, are not deposits or obligations of, or guaranteed by any financial institution, and involve investment risks including possible loss of principal and fluctuation in value.

Ameriprise Financial Services, LLC. Member FINRA and SIPC.