Ameriprise® Visa Signature® Credit Card Program FAQs

Listed below are questions commonly asked about the Ameriprise Visa Signature Credit Card Program. If you need additional help, please contact Cardmember Service at 833.396.7253.

Who issues the Ameriprise Visa Signature credit card Program?

Ameriprise has partnered with Elan Financial Services to provide the Ameriprise Visa Signature credit card Program. Elan Financial Services issues the cards and provides related products and services directly to Ameriprise clients.

Who is Elan?

Established in 1968, Elan has been America’s leading agent credit card issuer for more than 50 years. Elan partners with 1,400 financial services firms to issue and service credit card accounts. Elan provides excellent client support, including 100% U.S.-based call centers, open 24/7.

Where is my Ameriprise Visa Signature credit card accepted?

Visa is widely accepted around the globe. You can use your Visa card at more than 46 million locations worldwide.

How do I apply for an Ameriprise Visa Signature credit card?

Online: To apply for a card, visit ameriprise.com/cards.
Financial advisor: Talk with your financial advisor about which card is right for you and how to get the most from the program. If you can receive text messages on your mobile device, your advisor can walk you through the application process using your device.
Ameriprise app: Open the Ameriprise app, navigate to “Product and Services” (located in the top menu bar), and then choose “Cards” to view the products available. Select the card(s) you’d like to apply for and click “Apply now” to begin the process.
Secure site: Log in to the secure site at ameriprise.com and navigate to “Product and Services” (located in the top menu bar), and then choose “Cards” to view the products available. Select the card(s) you’d like to apply for and click “Apply now” to begin the process.
By phone: Call 800.736.7523.

How do I activate my Ameriprise Visa Signature account?

Visit ameriprise.com/activatecard or call 800.553.7650 to activate your card.

Once my Ameriprise Visa Signature account is activated, how can I use it?

You can use your online account to set alerts, pay your bill, add travel notes, request a Cardmember Agreement and more.

To access your account, log in to ameriprise.com on any web browser and select your card.

You can also access your account information using the free Ameriprise app. To download the most recent version of the Ameriprise app directly to your device, visit the app store available on your device. You can also download the app by visiting ameriprise.com/mobile using the web browser on your mobile device and choosing a download option.

How do I access my statements online?

Log in to the secure site on ameriprise.com, from the overview page, select your credit card. Click “View more account services” which will take you to the Elan Financial card servicing site. Go to the “My Account” tab, select “Online Statements”. Click on any of the statements to download them. Your Visa Signature statements are available online going back 18 months from the current date.

Can I mail payments?

Yes. If you prefer to mail payments, send them to:

Cardmember Service
P.O. Box 790408
St. Louis, MO 63179-0408

Why am I being redirected to the Elan Financial Services website to view my card information?

Ameriprise has partnered with Elan Financial Services to issue and service the Ameriprise Visa Signature credit card Program. As a result, your credit card account information is displayed within the Elan Financial Services website. We encourage you to read the Elan Financial Services security and privacy policies listed on their website.

Who do I contact with questions about my Ameriprise Visa Signature account?

If you have questions or need assistance with your card, please contact Cardmember Service at 833.396.7253.

How do I set up automatic bill pay?

To set up automatic payments using your card for recurring bills like insurance premiums, cell phone, and gym memberships, contact the respective service providers. Once automatic payments are set up, you won’t have to worry about due dates, late fees, service interruptions, checks — or stamps. It’s convenient, easy and secure. Plus you’ll earn Ameriprise Rewards Points just for paying your bills! To learn more about Ameriprise Rewards Program, visit ameriprise.com/rewards.

How do I report a lost or stolen card?

Contact Cardmember Service at 833.396.7253. From outside the U.S., call collect at 701.461.0223.

How can I learn more about getting the most from my Ameriprise Visa Signature credit card?

The Ameriprise Visa Signature credit card Program brings rich rewards exclusively for Ameriprise clients, including the chance to earn Ameriprise Rewards Points, cash back, travel benefits, Visa membership perks and much more. Plus, by using an Ameriprise card, you can strategize with your Ameriprise financial advisor on how to use credit to support your long-term goals. Visit ameriprise.com/rewards to learn more about the Ameriprise Rewards Program, and/or talk with your advisor today.

Elan Financial Services is the creditor and issuer of Ameriprise® Visa Signature® credit cards, pursuant to a license from Visa U.S.A. Inc., and does not administer the account Rewards Program.

Investment products made available through AFSI are not FDIC insured, are not deposits or other obligations of Ameriprise Bank, FSB, Member FDIC, and are not guaranteed by Ameriprise Bank, FSB, and are subject to investment risks, including possible loss of principal invested.

Investment advisory services and products are made available through Ameriprise Financial Services, LLC, a registered investment adviser.

Ameriprise Financial Services, LLC. Member FINRA and SIPC.

Ameriprise Bank, FSB administers all operational aspects of the Rewards Program. Please visit ameriprise.com/rewards for the Ameriprise Rewards Program Terms and Conditions details. Offers are subject to change.

You may not use your Ameriprise® Visa Signature® or Ameriprise^®Premier Visa Signature^® card account (including, but not limited to, the use of convenience checks and cash advances drawn on your credit card account) to purchase investments or securities.

Ameriprise Bank, FSB provides deposit, lending, and personal trust products and services to its customers, including clients of Ameriprise Financial Services, LLC. (“AFS”). Ameriprise Bank, FSB and AFS are subsidiaries of Ameriprise Financial, Inc. AFS financial advisors may receive compensation for selling bank products.

Investment products are not insured by the FDIC, NCUA or any federal agency, are not deposits or obligations of, or guaranteed by any financial institution, and involve investment risks including possible loss of principal and fluctuation in value.

Ameriprise Bank, FSB. Member FDIC.

Ameriprise^® and Ameriprise Financial logo are registered service marks of Ameriprise Financial, Inc.