How we protect your information

Ameriprise has deployed around-the-clock, increasingly sophisticated prevention and detection techniques to identify and stop security breaches. These include monitoring threat intelligence services, maintaining contact with local and federal law enforcement, and using third-party testers to make sure both internal and external environments are secure.

If you'd like to participate in the monitoring process yourself, you may wish to sign up for text and email alerts.

Tips for Ameriprise clients

• Review your accounts regularly.
• If you have not done so already, register for the secure site on ameriprise.com so you can check specific transactions and get more frequent information on your account.
• Enroll in text alerts. Once logged in to the secure site, select alerts from the Profile menu.

Ameriprise Financial requires you to choose a User ID and password to access your account information online or through a mobile device. This is one way we can verify your identity to prevent unauthorized account access.

2-Step Verification offers a second layer of protection and helps prevent someone from accessing your account using a stolen or compromised password. Manage your 2-Step Verification enrollment and preferences in Profile Security Settings.

There are 3 ways to verify your identity with 2-Step Verification:

1. Ameriprise Financial App. Send a push notification to your enrolled mobile device through the Ameriprise Financial app.
2. Third-party authenticator app. Generate a code through a third-party authenticator app on your mobile device. Cell service is not required.
3. Text or call. Send a code to your enrolled phone number by text message or automated voice call.

Ameriprise Financial computer systems are protected by layered security devices that block unauthorized access. This means that no one without the proper web browser or mobile application configuration can view or modify information contained on our systems. Only authorized people – employees, advisors, approved contractors, etc. – can use Ameriprise Financial computer systems. And only people who need to know confidential client information have access to that information.

We require that a secure session be established any time you supply or access personal or confidential information, such as when you log in to view your accounts. A secure session is established using Secure Socket Layer (SSL) technology, which encrypts the information sent between your computer and Ameriprise Financial. Only computing devices with web browsers that are compatible with SSL Technology and support encryption can be used to access your account information online.

If you are logged in to a secure area of Ameriprise Financial, but are inactive for a certain period of time, we will automatically log you out to further protect your information.

Ameriprise Financial builds profiles for all of its users that document normal site usage patterns, including login frequency and transactions performed online. We use this information to detect unusual activity on your account, so that we can verify your identity and ensure that no one has unauthorized access to your accounts.

Message Center is an email program available to clients who are registered for the secure site on ameriprise.com.

Message Center offers built-in security and privacy features that allow you and your financial advisor and members of their staff to exchange sensitive information.

Ameriprise Financial email communications fall into two categories:

• Client service email: May include information about your online registration, electronic delivery notification that a message or document is available for you to view online, information about products and services for which you are registered, and responses to client service emails you initiate. You cannot opt out of client service emails and may continue to receive these emails even if you have requested to not receive email marketing offers from Ameriprise Financial.
• Marketing email: May include newsletters, information about products and services or special offers from your advisor or Ameriprise Financial. You can opt out of marketing email messages at any time.

Take these steps to help ensure you receive emails from Ameriprise Financial.

When you initiate contact with Ameriprise Financial by phone, to safeguard accounts and verify your identity, we may ask you to confirm certain personal information. Ameriprise Financial and your advisor will never call and ask for personal information on an unsolicited basis. Additionally, we will not request your personal information in an email and will never send emails requesting you to reply in the body of an email with personal information, such as password, Social Security number, account numbers, mother's maiden name, etc. Do not respond to, open an attachment in, or click on a link within an email if you suspect the message is fraudulent.

If you are contacted otherwise or if you encounter a suspicious communication that you believe appears to be from Ameriprise Financial, please contact us at the Ameriprise Financial Services Suspicious Activity Hotline at 800.862.7919, Ext 11208, Monday through Friday 8:00 a.m. – 4:30 p.m. Central Time.

You may also forward fraudulent emails or report security concerns.